Airports have a way of setting
your mind up for what to expect when you get to a new place. The popular
expression is first impression. From that moment on, you subconsciously decide
your disposition towards every experience you have in that place. Sometimes
when you marry that primary engagement with what you were told before embarking
on your journey, you just want to get what you have come to do over and done
with in good time and get yourself back to your comfort zone. It is not all
about pleasure; the aura around the arrival terminal of an airport forms the
core of how people who have come to that destination to do business create
their disposition to life in the new destination. An unpleasant experience
could leave a lasting memory with unfathomable ripple effect.
If you have ever arrived into
Murtala Mohammed International airport, Lagos, Nigeria especially at night time
or you have been there at this time to meet an arriving friend or associate you
know exactly what I am talking about. While I have no gloom to share or spare,
I would not paint a dire picture of the experience for those who have not for
the singular sake of patriotism. I would just start and end by saying it is
very disorderly and rowdy.
I have wondered for some time now
how this experience can be improved and I have an idea I wish to share. I would
appreciate your sincere comments and ideas about this problem. I am saying as
clear as possible that this is not a panacea.
Instead of having all the cars
come to the front off the arrivals exit to pick up their family and friends,
the front of the arrivals terminal can be made to be a bust terminal where all
arriving passengers would come to board well regulated and customer focused airport
operated buses that would convene passengers to the car parks where the real
magic would occur. (Provided there is enough space at the car park or more
space can be created as the car park which is at the moment referred to as a
temporary one may be too small to fit all the traffic. The car parks can be in
more than one location with buses leaving the arrival terminal adequately
signifying destination car park and other details)
The car parks need to be
remodeled
The car pack needs to be divided
into sections denoted by alphabetic nomenclature and each parking lot needs to
be marked by alphanumeric nomenclatures. This may be a bit expensive but it is
sure better than the disorder that we currently have.
The buses that will convene
arriving passengers from the exit of the arrival terminals would then be marked
by the Alphabetic naming that the car parks would have and there would be bus
stands at the arrivals area for each alphabet.
Family, friends and associates of
the arriving passengers would then inform them of their parked location, for
instance if I have come to pick my friend and I have parked at parking lot 26
in the Parking Area C. I will just tell him I have parked at C26 and he will
join bus C from the arrival area. Bus C would then drop all passengers who have
boarded targeting the C area at a bus stand in the C area and my friend in this
case would easily find lot 26, then we would drive out at our own pace and keep
moving all the way without any reason to stop.
This would reduce the security
and safety stress arriving passengers face arriving into Nigeria, greatly
improving passenger experience. It would also take away traffic stress that has
inundated the airport area at peak periods.

